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MY ACCOUNT Need help with troubleshooting? Look no further |
HOW DO I CREATE AN ACCOUNT?
Registering a new account is free and quick on our site. We just ask for your name, email address, and the password of your choice. Check the box to also subscribe to our email list at the same time!
HOW DO I GET TO MY ACCOUNT PAGE WHEN I'M LOGGED IN?
Click on “My Account” at the top right corner of any page on the site to be taken to your account dashboard.
WHY DO I NEED TO MAKE AN ACCOUNT IN ORDER TO MAKE A PURCHASE?
We’re able to offer the best prices and certain specials and promotions to logged-in members. For prescription products like Latisse, we’re legally required to sell only to customers with an account so that we can securely store your photos and medical history. Membership is free and registering a new account is easy, so why not enjoy the benefits of sorting your preferred addresses, being able to review your order history, adding products to a wish list, and getting the absolute best prices we can offer?
I FORGOT MY LOGIN OR PASSWORD. HOW DO I GET BACK INTO MY ACCOUNT?
On our login page, below the password field and beside the “login” button, you’ll see a “Forgot Your Password?” link. Click it and follow the instructions for resetting your password.
HOW DO I CHANGE MY LOGIN OR PASSWORD?
Log in to your account and click “My Account” at the top right corner of the page to be taken to your member account dashboard. From that screen you’ll see the option to edit your account information, or click the Account Information tab, to update your email address or password.
HOW DO I UPDATE INFORMATION IN MY PROFILE?
Log in to your account and click “My Account” at the top right corner of the page to be taken to your member account dashboard. From that screen you’ll see options to edit different pieces of information, or you can use the tabs to the right to update different areas of your account.
CAN I HAVE AN ORDER SHIPPED TO AN ADDRESS OTHER THAN THE ONE IN MY PROFILE, JUST ONE TIME?
Of course! Click on "My Account" when you're logged in, and click on either the "Manage Addresses" button or the "Address Book" tab. There, you'll see a button for "Add New Address". Add the address you want to use and save it. When you check out and get to Billing Information, make sure you have the checkbox next to "use this address for shipping" left UNchecked, and then you'll be able to select the new address from the drop-down options when you're asked for shipping information.
Just a note—we can’t ship to international addresses, hotels, or shipping companies.
HOW CAN I SEE HOW MUCH STORE CREDIT I'VE USED, AND WHAT I HAVE LEFT?
When you’ve logged in to your account and clicked on “My Account” in the upper right hand corner of the screen, you’ll see a tab in your account dashboard labeled “Store Credit” where you can see whether you have any credit available, and the orders in which you’ve used credit.
CAN I GIVE STORE CREDIT TO SOMEONE ELSE?
Yes, you can! In the “Store Credit” tab of your account dashboard when you’re logged in, you can fill out the fields to transfer unused credit to a friend. However please make sure the email you use to send it to, has an account on our website!
HOW DO I ADD ITEMS TO MY WISHLIST?
When you’re viewing a product page, you’ll see an “Add to Wish List” link beside the “Add to Cart” button. You’ll see the item added to your wish list (if you’re not logged in, you’ll be prompted to create an account or log in first), and you can add a note or change the quantity you want, if you wish. There will be a link to return you to the product page and let you keep shopping.
HOW DO I REMOVE ITEMS FROM MY WISH LIST?
When you’re logged in to your account, you’ll see a link for “My Wishlist” at the top right corner of every page. Click it to go to your list, and click the red box with the X in it beside any item you want to remove completely. You can also reduce the quantity of an item you want to keep but need fewer of, and click “Update Wishlist”. Clicking the “add to cart” link beside the product will move it out of your list and into your cart.
CAN I SHARE MY WISH LIST WITH OTHER PEOPLE?
Yes, you can! View your wish list by logging in and clicking “My Wishlist” at the top right corner of any page, or by selecting the “My Wishlist” tab in your account dashboard. Click the “Share My Wishlist” button and enter any email addresses you want to share it with, as well as your message. It’s that easy!
WHY DID A PRODUCT DISAPPEAR FROM MY WISH LIST?
If a product disappears from your wish list and you didn’t delete it yourself, there are a couple of possibilities. One is that we may no longer carry that item. Another is that, if you’ve purchased that item, it may have been moved from your wish list to your cart. If you shared your wish list with someone else and they purchased the item for you, it will also be removed from your list.
CAN I SEE THE STATUS OF MY ORDER IN MY ACCOUNT DASHBOARD?
Yes! Log in to your account and click on “My Orders” in your account dashboard. You’ll see all your past and pending orders with their current status.