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Want member price? Find out about our email subscription |
HOW DO I SUBSCRIBE TO YOUR EMAIL LIST?
It just takes a moment to subscribe to our emails here on the site!
WHAT KIND OF EMAILS DO YOU SEND?
We offer several members-only sales and promotions every month, and we share those with our email lists. We will also keep you informed about new products or brands, offer personal care tips, and let you know about new programs or features to improve your experience with us. We’ll share new blog posts or curated roundups of posts along with product recommendations to help you become an expert at your skin care or Latisse regimen.
If you’ve recently purchased from us, you will also receive some transactional emails with your order details and shipping information, as well as some helpful information about your pending prescription (if you have one) and/or your product use.
DO YOU EVER SELL OR SHARE YOUR MAILING LIST?
Never! We care about your privacy and do not provide any third party access to our mailing list. See our Terms of Use and Privacy Policy for more information.
I SIGNED UP FOR YOUR LIST, BUT I'M NOT GETTING EMAILS—IS SOMETHING WRONG?
If you haven’t even received an email confirming your subscription, please check your spam folder and junk mail settings to make sure it hasn’t gotten stuck there. Some email programs may require you to whitelist ecommerce email addresses or mailing lists, especially if you’re using a work address. If you received your subscription confirmation but nothing else, give it a week or so—we might just not have a current promotion!
IF YOU HAVEN'T GOTTEN ANYTHING AT ALL, TRY SUBSCRIBING AGAIN IN CASE THERE WAS A TYPO IN YOUR EMAIL ADDRESS THE FIRST TIME.
Tip: If you read your email on your phone and you use Gmail, you might only be seeing notifications about emails that come to your primary Inbox tab. You can move our emails to that tab by finding them in your Updates or Promotions tab, dragging one of them into your primary tab, and clicking “yes” when Gmail asks you if you want all of our emails to appear in your primary tab.
HOW DO I UNSUBSCRIBE FROM YOUR EMAILS?
We hate to see you go, but we understand that sometimes you need to scale back on the email you receive. In every email we send, you can find an “unsubscribe” link at the bottom of the email and you’ll be quickly and easily removed from our list.
You can also manage your email preferences.
I THROUGHT I UNSUBSCRIBED FROM YOUR EMAILS, BUT I STILL RECEIVED SOMETHING. WHY?
If you completed a purchase with us, you will still receive emails related to your transaction or prescription. If it’s a promotional email, it’s possible that the campaign was being processed and sent before your unsubscribe request came through. You can always click “unsubscribe” again from the bottom of the email you received—check and make sure you’re not being prompted by your email provider to confirm that you want to unsubscribe before your request is processed.
HOW DO I CHANGE MY EMAIL PREFERENCES OR INFORMATION?
You can always manage your preferences and update your information very simply at any time!
CAN I SHARE YOUR EMAILS WITH A FRIEND?
Please do! Every email we send to our list has a link at the top to forward to one or more friends and include a message. Encourage them to subscribe as well so that they’ll also get the members-only promotions and offers and expert advice that you enjoy!