Latisse (bimatoprost 0.03%) is the only name-brand FDA-approved treatment for growing thicker, longer, darker eyelashes.

Latisse is simple to apply and takes only a minute a day! At How to Use Latisse, you’ll find instructions and tips.

Each Latisse kit arrives at your door factory-sealed by its manufacturer, Allergan. The bottom of the box is marked with a lot number and expiration date that matches the information on the bottle.

This is a really common question! The 3ml and 5ml bottles are close in size because 5mL of liquid doesn't take up much more space than 3mL. However, they do have different volumes of liquid in them. A 5mL bottle contains about a teaspoon of liquid, which is only about 1/3 of a teaspoon more than 3mL. A little goes a very, very long way with Latisse.

This is a common misunderstanding of a rare side effect. In clinical trials of people using Lumigan (the version of Latisse used to treat glaucoma) dropped directly into the eye, less than 1-2% of patients experienced a side effect that darkened the brown areas around their pupils, making their eyes appear more brownish. Because Latisse is applied only to the lid, it’s extremely unlikely to affect your iris. However, it still has to be reported as a possible side effect.

Hair will grow anywhere that Latisse is regularly applied, which is why it’s important to blot any excess and not let it drip! However, it’s only FDA-approved for eyelash growth. Physicians can legally prescribe it for eyebrow growth as an off-label use, if they think it’s appropriate.

Although Latisse will grow some hair wherever it’s applied, it would be extremely expensive and wouldn’t have guaranteed results, especially where the hair follicle is no longer producing hair. Allergan, Latisse’s manufacturer, conducted a clinical trial in 2011 to test Latisse as a treatment for male pattern baldness and concluded that it was not effective enough.

The most common, and reversible, side effects of Latisse are dry or watery eyes or slight swelling, burning, or itching in the eyelid. Less commonly, some people experience noticeable irritation, darkening or reddening of the skin where Latisse is applied, or dry eyes. Rarely, it is possible for brown areas near the pupil to darken and make the eye appear more brownish. See  Latisse’s Full Product Information for more details about side effects in clinical trials.

Stop using Latisse and contact your physician immediately if you experience an allergic or adverse reaction including hives, eye discharge, change in vision, severe redness or swelling, or eye pain.

It’s important to keep using Latisse daily during your 16-week growth phase, but an occasional missed day won’t hurt your progress. Just pick it up again the next day! Don’t try to “make it up” by applying an extra dose—it won’t make a difference.

Federal regulations forbid accepting returns of prescription products.

If you’re getting a prescription for the first time, you’ll need to completely fill out your secure medical questionnaire. Depending on your state laws, you are required to upload a clear photo of your full face and ID or complete a video consultation with one of our medical practitioners.

Take a quick look and check that you’ve filled out all the required fields in the checkout process—sometimes it’s easy to miss something!

If you’re still having trouble, please call our customer support line at 888-910-0623 or open a chat window.

At the moment, we are unable to fulfill prescription product orders to Arkansas. We are revising our processes to comply with state law requirements in these states and will provide service in these states as soon as possible. We apologize for the inconvenience. We recommend you seek a local provider if you reside in Arkansas until we are able to service your state.

Latisse will remain stable at up to 104 degrees for 6 months, and as low as 42 degrees for 12 months.

If you have a prescription on file with us, you can simply log in to your member account and add Latisse to your cart.

If you need a prescription, just follow the steps in our Ordering Latisse page. It’s simple, and you can always open a chat with our customer service agents if you need help!

Latisse is only FDA-approved as a prescription treatment. It may not be safe to use for people with certain eye conditions, for example. Anyone who is selling Latisse without a prescription is selling it illegally.

Telemedicine is a wonderful and convenient way to deal with less serious medical conditions. In order for our medical practitioners to evaluate your condition and safely prescribe Latisse, they must carefully review your medical history. Depending on state laws, a close-up photo of your entire face and separate photo of your ID or a completed video consultation with our medical practitioner is required to safely issue your prescription. All of this information is securely stored in your electronic medical record.

Yes, you can! Just call our customer service team at 888-910-0623, and we will be glad to help you. If and when our medical staff approves treatment and issues you a prescription, we will mail you a written prescription to take to the pharmacy of your choice. There is a cost for each prescription. Please allow time for regular mail delivery.

We are unable to accept outside prescriptions for Latisse or any of our other prescription products.

If you’re new to creating a skin care regimen, welcome and congratulations on making an important commitment to your skin’s health! The simple answer is that you should have a gentle cleanser that works with your skin type, a moisturizer, and a broad-spectrum sunscreen that offers an SPF over 30.

Depending on your age, lifestyle, and overall skin condition, you might also benefit from other products like eye treatments, serums, or masks. 

You can also check out our product highlight series of blog posts for more in-depth information about specific products. Check back—we’re adding new ones all the time!

Start simple: Wash your face and apply moisturizer every night before bed, and apply sunscreen before you go out every day (yes, even in overcast or cold weather).

Make sure you read the “How to Use” section of our product pages for each product you buy!

Absolutely! Our client care agents know our product lines inside and out and are always glad to talk with you about your choices. They can also recommend specific blog posts and articles on our site. They’re available via email at [email protected], by phone at 888-910-0623 or via live chat from 8 AM to 4 PM PST.

We hope that you will! Simply go to the product page and scroll down a bit, to the form titled “Write a Review”. When you’ve submitted it, it won’t show up right away—our mod checks all pending reviews to screen out spam or inappropriate posts. Thank you for your patience and especially thank you for your feedback!

We do sometimes receive samples of specific products from our suppliers, and when we do, we often share them with you as little thank-you gifts in your order. Unfortunately, we can’t guarantee that we’ll have sample sizes of any particular product in stock, so we usually don’t advertise them outside of special promotions.

Of course, you should stop using it! Call your doctor if the reaction persists or the symptoms are severe. If the reaction was mild, check the ingredients to see if they contain something you know you’re allergic to. If not, check the instructions for how to use the product—for example, retinol products should not be used just prior to going out in the sun. If your reaction was more severe or was very unusual based on your experience with the product, we recommend calling the manufacturers’ Adverse Events hotlines:

SkinMedica: 855-754-6700

Obagi: 1-800-636-7546

Latisse: 1-800-678-1605

SkinCeuticals: 1-877-998-0196

You can also call our client care team at 888-910-0623 or reach us via live chat from 8 AM to 4 PM PST and we will be happy to help you.

Call our client care team at 888-910-0623 or open a live chat from 8 AM to 4 PM PST, or email  [email protected], and we’ll be glad to talk with you about your product and whether we or the manufacturer will be able to replace it for you.

Please feel free to contact our client care team at [email protected], 888-910-0623 or open a live chat from 8 AM to 4 PM PST, or drop us a note on our contact page. We can confirm whether or not we carry it (it might just be out of stock, or we might be getting a new version of it) and how long it might take before we get it in. If it’s not something we can get for you, we can recommend an alternative in many cases. We also want to hear what you’re looking for, so that we can add it to our collection if it’s very popular!

We recommend always using an SPF above 30, and looking for a broad-spectrum product that screens both UVA and UVB rays as well as infrared.

Brilliant Distinctions is a loyalty and reward program created and managed by Allergan, the manufacturer of Latisse and SkinMedica. It provides members with an ID number to enter with participating retailers and providers when purchasing Allergan products and services. Members earn BD points based on the value of their purchases, which they can convert into coupon codes worth $10 or more off another Allergan purchase with participating retailers and providers.

Joining is simple and free—just go to the Brilliant Distinctions registration page and create an account!

At the base membership level, you’ll earn 100 BD points for every $150 MSRP spent on Latisse or SkinMedica product (enough for a $10 savings on a future product or treatment). Once you've reached Gold or Diamond status, you'll receive bonus points on treatments.

You’ll need to log in to your Brilliant Distinctions account to get your number if you haven't yet used it to order with us. Once you've ordered with us and used your BD number, it will be saved to your account.

When you enter your number during the checkout process on any order, it will be saved to your account. You can also go to "My Account" and enter the number by editing an existing shipping/billing address or adding a new one.

During the checkout process, you’ll be asked if you’re a BD member. If you click Yes, you’ll have a field to enter your number as well as fields to enter any Brilliant Distinctions coupon codes and values you might wish to use.

Yes, we can! The best way to do that is to email us at [email protected], and include your order number and your Brilliant Distinctions number. You can also contact our client care team at 888-910-0623 from 8 AM to 4 PM PST, and we’ll be happy to add your information to your order so you’ll get your points.

Yes, your points for Latisse or SkinMedica purchases are automatically deposited into your BD account when you purchase from us, as long as you enter your BD member number during checkout or we have it already on file. You don’t need to do anything else! Please be patient, it may take several days for your points to appear in your BD account.

Absolutely! When you check out, as you step through the process, you’ll be asked to enter your BD member number and any coupon codes and amounts that you have to redeem on that purchase. You can apply the coupon to any Latisse or SkinMedica products.

If you are purchasing a subscription product with automatic renewals, please email the coupon code along with your order number over to us at [email protected]. We will be happy to apply your points to your subscription purchases.

Yes, you can! In fact, we encourage our clients who are BD members to check their account balances before checking out with us, in order to maximize your savings and get the best value on your purchase of Latisse or SkinMedica. In some rare instances, we may not be able to issue cash back on the purchase, in which case we will give you store credit with us (which never expires).

Please note, BD coupons cannot be combined with Groupon deals.

BD coupons operate like a rebate. You won’t see the value deducted from your total when you check out, but within a few days you’ll see that we’ve issued you a refund for that amount (or in rare instances, store credit). The reason it works this way is that we have to verify the coupon with Brilliant Distinctions before approving the refund.

As with many rebates, it can take some time to verify the coupon with the manufacturer, process the refund, and for your financial institution to show the refund. You can always contact our client care team at [email protected] to make sure it's been processed. You can also reach customer service at 888-910-0623 from 8 AM to 4 PM PST.

You’ll need to log in to your account on Brilliant Distinctions in order to view your point balance and redeem your points for a coupon. You will need at least 100 unexpired points to earn a coupon (100 points = $10). If you have issues, you can contact the Brilliant Distinctions Customer Support Line at 1-888-324-2745 (9am-8pm EST, M-F).

Whenever you click “Add to Cart” on a product, it will be added to your cart. You can quickly view the contents of your cart by clicking on the “My Cart” link in the upper right corner of the page.

Click on “My Cart” when you’re ready to check out. You can get a shipping estimate, adjust the quantity of items, view automatic discounts, and apply a promo code (not a Brilliant Distinctions coupon code—that comes a step or two later) to your total. Click “Proceed to Checkout” when you’re done.

If you’re not logged in when you proceed to checkout, you’ll be prompted to create an account  or log in to your account.

Visa, Mastercard, and American Express. Please note, we do not accept gift or pre-loaded credit cards or FSA/HSA cards.

On the shopping cart page to the right of your items, you’ll see a field for entering promotional or coupon codes. This is NOT where you will enter Brilliant Distinctions coupon codes—you’ll be asked to enter those a couple steps further into the checkout process.

When you reach the Payment Information step of the checkout process, if you have store credit in your account, you’ll see an option to apply it. If your order total exceeds the amount of store credit you have, you will also need to choose another method of payment for the balance.

Depending on the contents of your order and from where it’s being fulfilled, different shipping options may be available. For example, certain items may only be shipped via ground transport.

The most common reason for a card to be declined is that there’s a typo in the billing information. Please double-check your billing address and phone number, the name on the card, your credit card number and expiration date, and the security code.

If your card is still being declined, please check with the bank that holds it. Sometimes purchases made in a different city, for an unusual amount of money or type of item, with a site you haven’t shopped at before, or even at an unusual hour can be flagged by financial institutions’ fraud protection, and you may need to verify that you’re the one making the purchase.

When your transaction goes through, you will receive a confirmation email from us. If you do not receive any emails and you’ve checked your spam folder, you can log in to your SkinSolutions account and click “My Orders” to see your order details. If you don’t see it there, you can always email us at [email protected] or call us at 888-910-0623.

Of course! Please contact our client care team at 888-910-0623 from 8 AM to 4 PM PST, or contact us via email, to let us know you need help correcting your order. Please reach out right away, however, because once your order has been processed and shipped, we won’t be able to get it back. We recommend always double-checking your shipping address prior to finalizing checkout.

Depending on your bank and the reason that your card was declined, you may see a pending charge to your account. When a card is used to make a payment and that card is declined, most banks will hold the "authorized" funds for a period of time, even if the purchase was rejected by our security measures. This authorization is simply a pending charge and funds will not be transferred because the charge was declined.

One of the most common reasons for a failed transaction is that the billing address entered during checkout does not match with the billing address on file with your bank or credit card company. Our security measures will reject a transaction for a billing address mismatch, and this may result in a temporary pending charge to your account.

SkinSolutions is unable to release these funds to your account and this pending charge typically drops off within a few business days, depending on your bank. In most cases, you do not need to take any further action. Just monitor your funds and watch the pending charge drop off of your statement.

Most of our sales and promotions are offered to our members via our email list, so make sure you’ve subscribed! Any current publicly-available sales will be promoted on our home page banners. 

Please double-check the sale terms to make sure your code hasn’t expired, and copy-paste it to make sure it’s entered exactly. Most promotion codes will be entered in the shopping cart page to the right of the items in your cart, but Brilliant Distinctions coupon codes will be entered a step or two later in the checkout process. If you’re sure that your code is correct and should be valid, please feel free to contact our client care team at 888-910-0623 from 8 AM to 4 PM PST or contact us to ask about it.

First, check to see if you are logged in. If it's still not appearing we suggest checking the terms of the sale—you may need to purchase a certain number or combination of items, reach a certain total amount spent, have a specific size or type of item in your cart, or enter a promotional code to receive the discount. Please also check that the sale hasn’t ended.

Our prices are partly determined by the terms of our agreement with the manufacturers, so we can’t offer a guaranteed price match. However, we’re confident that in most cases, we’ll be offering the best price available on the products we sell. Please make sure you’ve registered for a free member account and are logged in to it to ensure that you’re seeing our best prices and members-only promotions.

If you’re seeing Latisse or any of our other products being sold at drastically lower prices than you see when you’re logged in to our site, it’s very likely that you’re looking at a knockoff or expired product or someone selling illegally—buyer beware!

It just takes a moment to subscribe to our emails here on the site!

We offer several members-only sales and promotions every month, and we share those with our email lists. We will also keep you informed about new products or brands, offer personal care tips, and let you know about new programs or features to improve your experience with us. We’ll share new blog posts or curated roundups of posts along with product recommendations to help you become an expert at your skin care or Latisse regimen.

If you’ve recently purchased from us, you will also receive some transactional emails with your order details and shipping information, as well as some helpful information about your pending prescription (if you have one) and/or your product use.

Never! We care about your privacy and do not provide any third party access to our mailing list. See our Terms of Use and Privacy Policy for more information.

If you haven’t even received an email confirming your subscription, please check your spam folder and junk mail settings to make sure it hasn’t gotten stuck there. Some email programs may require you to whitelist ecommerce email addresses or mailing lists, especially if you’re using a work address. If you received your subscription confirmation but nothing else, give it a week or so—we might just not have a current promotion!

If you haven't gotten anything at all, try subscribing again in case there was a typo in your email address the first time.

Tip: If you read your email on your phone and you use Gmail, you might only be seeing notifications about emails that come to your primary Inbox tab. You can move our emails to that tab by finding them in your Updates or Promotions tab, dragging one of them into your primary tab, and clicking “yes” when Gmail asks you if you want all of our emails to appear in your primary tab.

We hate to see you go, but we understand that sometimes you need to scale back on the email you receive. In every email we send, you can find an “unsubscribe” link at the bottom of the email and you’ll be quickly and easily removed from our list.

You can also manage your email preferences.

If you completed a purchase with us, you will still receive emails related to your transaction or prescription. If it’s a promotional email, it’s possible that the campaign was being processed and sent before your unsubscribe request came through. You can always click “unsubscribe” again from the bottom of the email you received—check and make sure you’re not being prompted by your email provider to confirm that you want to unsubscribe before your request is processed.

You can always manage your preferences and update your information very simply at any time!

Please do! Every email we send to our list has a link at the top to forward to one or more friends and include a message. Encourage them to subscribe as well so that they’ll also get the members-only promotions and offers and expert advice that you enjoy!

Registering a new account is free and quick on our site. We just ask for your name, email address, and the password of your choice. Check the box to also subscribe to our email list at the same time!

Click on “My Account” at the top right corner of any page on the site to be taken to your account dashboard.

We’re able to offer the best prices and certain specials and promotions to logged-in members. For prescription products like Latisse, we’re legally required to sell only to customers with an account so that we can securely store your photos and medical history. Membership is free and registering a new account is easy, so why not enjoy the benefits of sorting your preferred addresses, being able to review your order history, adding products to a wish list, and getting the absolute best prices we can offer?

On our login page, below the password field and beside the “login” button, you’ll see a “Forgot Your Password?” link. Click it and follow the instructions for resetting your password.

Log in to your account and click “My Account” at the top right corner of the page to be taken to your member account dashboard. From that screen you’ll see the option to edit your account information, or click the Account Information tab, to update your email address or password.

Log in to your account and click “My Account” at the top right corner of the page to be taken to your member account dashboard. From that screen you’ll see options to edit different pieces of information, or you can use the tabs to the right to update different areas of your account.

Of course! Click on "My Account" when you're logged in, and click on either the "Manage Addresses" button or the "Address Book" tab. There, you'll see a button for "Add New Address". Add the address you want to use and save it. When you check out and get to Billing Information, make sure you have the checkbox next to "use this address for shipping" left UNchecked, and then you'll be able to select the new address from the drop-down options when you're asked for shipping information.

Just a note—we can’t ship to international addresses, hotels, or shipping companies.

When you’ve logged in to your account and clicked on “My Account” in the upper right hand corner of the screen, you’ll see a tab in your account dashboard labeled “Store Credit” where you can see whether you have any credit available, and the orders in which you’ve used credit.

Yes, you can! In the “Store Credit” tab of your account dashboard when you’re logged in, you can fill out the fields to transfer unused credit to a friend. However please make sure the email you use to send it to, has an account on our website!

When you’re viewing a product page, you’ll see an “Add to Wish List” link beside the “Add to Cart” button. You’ll see the item added to your wish list (if you’re not logged in, you’ll be prompted to create an account or log in first), and you can add a note or change the quantity you want, if you wish. There will be a link to return you to the product page and let you keep shopping.

When you’re logged in to your account, you’ll see a link for “My Wishlist” at the top right corner of every page. Click it to go to your list, and click the red box with the X in it beside any item you want to remove completely. You can also reduce the quantity of an item you want to keep but need fewer of, and click “Update Wishlist”. Clicking the “add to cart” link beside the product will move it out of your list and into your cart.

Yes, you can! View your wish list by logging in and clicking “My Wishlist” at the top right corner of any page, or by selecting the “My Wishlist” tab in your account dashboard. Click the “Share My Wishlist” button and enter any email addresses you want to share it with, as well as your message. It’s that easy!

If a product disappears from your wish list and you didn’t delete it yourself, there are a couple of possibilities. One is that we may no longer carry that item. Another is that, if you’ve purchased that item, it may have been moved from your wish list to your cart. If you shared your wish list with someone else and they purchased the item for you, it will also be removed from your list.

Yes! Log in to your account and click on “My Orders” in your account dashboard. You’ll see all your past and pending orders with their current status.

Probably not—all reviews are marked “pending” and won’t appear until our mod checks them for spam or inappropriate content and approves them. It doesn’t usually take too long, and it means that we personally read everything you have to say.

Your privacy is of the utmost importance to us. First of all, we never sell or share our email lists with outside parties.

Our databases are PCI-DSS compliant to protect your information. All credit card information is securely encrypted and we do not store credit card information in member profiles for your security.

All medical information for prescription products is securely stored in compliance with HIPAA regulations around patient privacy and security. For more information, see our Privacy Policy.

LegitScript is an independent service that investigates and monitors a variety of types of websites in order to promote security and transparency on the internet and to inform the public about trusted as well as fraudulent websites. They have a team of regulatory experts including health care experts, and they made their reputation by identifying and taking down numerous illegal online pharmacies. Search engines, payment processors, and domain registrars use LegitScript to identify trustworthy businesses and shut down illegal and fraudulent ones.

We’re proud to be a LegitScript certified website for dispensing prescription products. In order to get our certified status, we were required to undergo extensive investigations into all areas of our business, including our credit card processing, telemedicine, and fulfillment practices. We had to meet extremely stringent standards for legal compliance, ethical practices, and transparency in our dealings with clients. We satisfied all the requirements and are officially entitled to display the LegitScript logo for our certification.

SkinSolutions itself is purely an ecommerce site without a storefront. However, our business grew out of the successful San Diego medical spas and salons owned by our founder and medical director, Dr. Vishal Verma, and his wife Dr. Vinita Parekh for the past 10 years. You can plan a visit or read more about them at the Re:Vive website.

We welcome you to contact our client care team at 888-910-0623 from 8 AM to 4 PM PST, or to contact us via our site or at [email protected] with any other questions you have!

As part of our commitment to you, all SkinSolutions.MD™ non-prescription skin care purchases are backed by our 100% satisfaction guarantee. If you are not satisfied with any products you have purchased at SkinSolutions.MD (exceptions apply), you must contact us within 14 days of your shipment receipt date prior to sending the items or we will be unable to accept the return. If an item arrives damaged, please take a photo of the damaged item and contact us right away so we can resolve the issue for you.

For a full refund, items must be in their original unopened, unused and undamaged packaging. If the product has been opened, used, or damaged you may return it for a 50% restocking fee. Customers are responsible for the return shipping fees and must include tracking information.

Latisse

Unfortunately, we do not accept returns on Latisse as it is a prescription product, and under federal law, cannot be returned for any reason. If you have any issues or concerns with the quality of the specific Latisse kit you purchased, you may contact Allergan directly at their customer service line: 1.800-377-7790 (follow the prompts for the correct options). They will direct you to the Adverse Event Line for Latisse. They may be able to authorize a replacement kit for you. Replacement kits will incur shipping charges.

Send your returns to:

Returns

SkinSolutions.MD

13280 Evening Creek Dr South

Suite 225

San Diego, CA 92128

 *All orders must be reviewed by a physician prior to processing and shipping. This may cause delays to the standard shipping times listed below.

In addition, if phone numbers, emails or addresses are entered incorrectly, this could cause a further delay. Thank you for your understanding, quality service and patient care are our utmost priorities.

All Shipping Options

Destination	Arrival	Ships by	Rate		Service
50 U.S. States	3-5* business days from shipping date for most locations	Order can take up to 1-3 business days to process*	Varies		First Class
	2-4 business days from shipping date for most locations	Order can take up to 1-3 business days to process*	Varies		Priority

To calculate your Shipping Costs and find out about Out of Stock Items, please check out our Shipping Information page.

Yes, you can! Just call our customer service team at 888-910-0623, and we will be glad to help you. If and when our medical staff approves treatment and issues you a prescription for a prescription product on our site, we will mail you a written prescription to take to the pharmacy of your choice. Please allow time for regular mail delivery.

Simply put, it means that instead of getting online to order a Latisse refill or another of your favorite products every time you need it, you choose to get automatic refills charged and shipped to you at regular intervals at the frequency you choose during checkout.

If you want a Latisse 5mL kit, you can choose to have it sent once every 4 months (3x/year), once every 3 months (4x/year) or once every 10 weeks. If you want a Latisse 3mL kit, you can choose to have it sent once a month. These intervals are based on the number of applications and the frequency with which growth phase and maintenance phase clients need to use Latisse.

For other products, you can choose to have them sent once every month, every two months, or every three months.

If you’re new to Latisse, first we’ll take you step-by- step through the process of getting a prescription with us. It’s fast and easy!

If you have a prescription with us, you can jump ahead to the next step: choosing which size Latisse you want, and how often you want it sent. Your first shipment will be charged and shipped right away (or as soon as your prescription is approved), and then we’ll charge and ship your refill on the schedule you chose. You don’t have to do anything else!

For other products, simply go to the product, choose how often you'd like it sent to you, and check out as usual. Your first shipment will be sent right away and then we'll charge and ship your product on the schedule you chose. That's it!

You don’t—that’s part of the beauty of it! If it’s not right for you, you can cancel at any time. No questions asked. (However, because Latisse is a prescription product, you can’t return an unused kit. So just make sure you cancel before we ship your next refill!)

To cancel a subscription, email us at [email protected] or call us at 888-910-0623 and we’ll be happy to help you

At this time, we can't pause a subscription, but you can cancel it now and purchase the subscription again when you're ready to re-start it. To cancel, just email us at [email protected] or call us at 888-910-0623 and we’ll be happy to help you.

Currently, we don't have the ability to alter an existing subscription, but you can cancel your current subscription and purchase a new one for the size or frequency that you would prefer. To cancel, just drop us an email at [email protected] or call us at 888-910-0623 and we’ll be happy to help you.

We’ve set up a variety of schedule choices based on how often most people need to refill. For Latisse, we've based the options on the number of applications and how long they will last depending whether you're in growth phase or maintenance phase, without getting too much or too little. Our goal is to make it easy for you to get what you need only as often as you need it, without any extra work on your part.

The recurring price you purchased is locked in every time your refills are shipped for the duration of your subscription. You’re guaranteed to always get the best price we offer on Latisse and every other product when you subscribe. There are no other fees at all—even standard shipping is free!

Yes! We’re proud to say that we are part of Allergan’s Brilliant Distinctions loyalty program—making us the only subscription option that also offers BD points on each purchase. Enter your BD member number in your first order, or add it to your member profile later, and every time your Latisse or SkinMedica ships we’ll add your points to your account. If you’ve subscribed to 5mL refills, you’ll earn enough points on every shipment to get an extra $10 off the next one.

When you have enough points to get money back, log into your BD account to redeem them for your coupon code. Then when you receive your email from us confirming your next shipment, email your code to us at [email protected] and we’ll apply it to your order. It’s that easy—and a great way to save more on your subscription.

You can certainly log in and buy a single Latisse kit or any other product on a one-time basis if you need to.