SkinSolutions.MD FAQs
PRODUCTS
How do I know that your products are authentic?
Vishal Verma, MD is CEO and Medical Director for SkinSolutionsMD, LLC.
LATISSE
The Latisse 3ml and 5ml bottles appear to be the same size.
Each 3ml bottle of Latisse contains 3ml of solution, and comes with 70 sterile applicators. You get double the applicators, because you use only one applicator per eye, each day. Apply only one drop of Latisse per applicator. If using correctly, your solution should last up to 30 days. Extra applicators are included in case you have extra product or accidently contaminate your sterile brush
Each 5ml bottle of Latisse contains 5ml of solution (67% more solution than the 3ml), and comes with 140 sterile applicators. You get double the applicators, because you use only only one applicator per eye, each day. Apply only one drop of Latisse per applicator. If using correctly, your solution should last about 10 weeks. Extra applicators are included in case you have extra product or accidentally contaminate your sterile brush.
Both bottles are exactly the same size, but contain different volumes of solution. You will notice that the green cap of the 5ml is larger.
Here is an image showing the difference between the two bottles.
I changed my mind about Latisse and I want to return it. Why does the website say that I cannot?
Latisse is a prescription product, and under federal law, cannot be returned for any reason. If you feel that there is something wrong with your Latisse, you may contact Allergan directly to ask for a replacement. You will need to get in touch with their Adverse Event department at (800) 890-4345 so that they may discuss the situation with you.
I am trying to purchase Latisse, but I can’t seem to check out?
You will need to answer all of the questions below before you are able to move forward with your purchase. A physician will review your questionnaire before your order is shipped.
What temperature can Latisse withstand to remain stable?
Latisse will remain stable at up to 104 degrees for 6 months, and as low as 42 degrees for 12 months.
SHIPPING
How do I know if my order shipped?
As soon as your order is on its way, we’ll email a shipping confirmation. The email address you provide is the one we use for any order updates.
How long does shipping take?
While we make every effort to get your Latisse order processed and delivered as soon as possible, please remember that the care and handling of prescription medications is vastly different than that of regular products. Dr Verma must review and approve each prescription or refill before sending it to the pharmacy for fulfillment, this typically takes 1-3 days depending on case load. The pharmacy then receives the prescription and again typically take 1-3 days to process depending on their prescription volume. During checkout, you will be able to select your preferred shipping method, either USPS First Class, Priority or Priority Mail Express. Once shipped, you order will typically arrive within 3-5 business days for First Class, 2-4 Days for Priority and 1-2 days for Priority Mail Express.
Why have I received my skin care products but have not received my Latisse yet?
Non-prescription products are shipped separately from skin care products. Because it is a prescription product, shipping Latisse requires several additional processing steps and therefore takes additional time. If you have not received your Latisse within 5 business days from the date you received your skin care, please call or email our customer service team.
I haven't received my package and tracking says it was delivered.
SkinSolutionsMD, through our partner Pharmacy, New Drug Loft, ships your package using the USPS Track and Ship program. Once your prescription is approved we guarantee that your package will be shipped to you. However, we cannot guarantee your package once it is handed over to USPS for delivery. Once you receive your tracking number the delivery of your package is the responsibility of USPS. USPS can be reached at 1-800-222-1811.
My tracking number is not working or says “not found.”
Once your order is ready for shipping and the shipping label is created, you will receive an email with this information including a tracking number. The package is then dropped off at the United States Postal Service. Drop offs occur Monday through Friday. Once the package is sorted at USPS, it is then entered into their system and will show the status of the package. This can take between 6 hours to 2 days depending on which day and time your order was shipped.
Can I return or cancel my order?
We cannot accept returns or cancellations on any prescription or pharmaceutical grade skincare products. Once your order is placed and your credit card is charged we make every effort to get your order processed as soon as possible. If your order is damaged in the shipping process, keep all packing and shipping materials so that you can file a claim with USPS at 1-800-222-1811. Your Latisse kit is factory-sealed by Allergan. If you discover a problem with your product when you open it, you can contact Allergan at 800-890-4345 to file a claim directly with the manufacturer.
Do you ship Latisse everywhere in the United States?
Unfortunately, we cannot ship Latisse to Mississippi at this time. If you live in Mississippi and would like to order, please email us at [email protected]. Our customer service reps will let you know when we are able to ship to your state.
Our prescription products are fulfilled from our Pharmacy partner: New Drug Loft & VLS Pharmacy
New Drug Loft & VLS Pharmacy is a prestigious compounding pharmacy organization based in New York that specializes in sterile and non-sterile compounded medications across wellness, dermatology, pain management, pediatrics and more. http://newdrugloft.com
I live in another country, why can’t I find my country in the drop down of options for shipping?
Unfortunately, we do not ship internationally. We also do not accept credit cards with an international billing address.
BRILLIANT DISTINCTIONS
Where do I find my Brilliant Distinctions number?
Once you register for Brilliant Distinctions, you can log in to your Brilliant Distinctions account at https://www.brilliantdistinctionsprogram.com/ and click on "my BD account”. Your member number will be found there. Please enter this number in the appropriate fields during your transaction.
If you are unable to locate your member number, please contact the Brilliant Distinctions Customer Support Line 1.888.324.2745 (9am-8pm EST, M-F). Brilliant Distinctions is an independent loyalty program by Allergan. We participate in their program, but do not generate or have access to your member number until you give it to us.
If you have not registered yet, please go to http://brilliantdistinctionsprogram.com/users/registrationshort.aspx?cid=bd_shortreg With this free rewards program, you may take advantage of member only promotions and you will earn points for your Latisse and Skinmedica purchases for future discounts. For example, every 5ml kit of Latisse is worth 100 points. Every 100 points will earn you a $10 coupon for a future order. If you purchase three 5ml kits, you would receive 450 points, which can be redeemed for $40 off your next order (50 points left over for later use).
Where do I enter my Brilliant Distinctions Number so I can receive points for my purchase?
You can enter your Brilliant Distinctions number at checkout after you enter your Billing Information.
Once added, your Brilliant Distinctions number will remain in your account. If you have already purchased a product and have already received your confirmation and did not enter your Brilliant Distinctions number in advance, you will also need to email us to let us know at [email protected]
Can I use my Brilliant Distinctions points or rebates to purchase products?
Absolutely! Because we must redeem each coupon manually, we are unable to process points or rebates directly from our website. You may, however, make your purchase on our website at the regular price and then email us with your coupon code or rebate. Once we receive your email and redeem the coupon, we will issue you a refund for the amount received. It generally takes 24 hours for us to access your account to process the refund and 4-5 business days to see the credit on your credit card statement.
Unfortunately, per reward program rules, we cannot accept coupons for points earned on same purchase. However, points earned for Latisse and SkinMedica purchases can be used for future purchases with us.
How do I redeem my Brilliant Distinctions Points?
Absolutely! Simply email us at [email protected] with the coupon code or rebate and we will issue a refund for the amount received. It generally takes 24 hours
for us to access your account to process the refund and 4-5 business days to see the credit on your credit card statement.
Unfortunately, per reward program rules, we cannot accept coupons for points earned on same purchase. However, points earned for Latisse and SkinMedica purchases can be used for future purchases with us.
How do I create a coupon in my Brilliant Distinctions account?
In order to create a coupon for Brilliant Distinctions, you need to login to your account at https://www.brilliantdistinctionsprogram.com. To create a coupon, you must have at least 100 points available (every 100 points is worth a $10 coupon). Click on redeem, choose treatment/product (select Latisse if only purchasing Latisse or if purchasing Skinmedica select other product/service), to use at (physician office), coupon amount, and then create coupon. If you have issues, you can contact the Brilliant Distinctions Customer Support Line 1.888.324.2745 (9am-8pm EST, M-F). Once you have created the coupon, please email us the coupon code.
SHOPPING CART/TRANSACTIONS
How does the shopping cart work?
Each time you add an item to your cart, you will be taken to the shopping cart page. From the shopping cart page you can choose to either Continue Shopping or to proceed to Secure Checkout.
The Secure Checkout will take you through steps to enter a coupon and/or catalog codes, choose your shipping method and shipping address.
- If you’re a first time customer, you’ll be asked for information to establish your SkinSolutions.MD customer account.
- If you’re a returning customer, you’ll be asked for your email address and password.
- Once you review the order and enter your payment information, you will be prompted to place your order.
When will my credit card be charged?
When your order is processed.
My transaction doesn't seem to be going through, my credit card is being declined. Why?
Most often it is a problem with the billing address. Please be sure that the billing address of the credit card matches the billing address you enter for that field. This billing/credit card address does not have to match the shipping address.
I'm not sure if my transaction went through, how do I know for sure?
When you transaction goes through, you will receive a confirmation email from us. If you do not receive any emails, you may email us at [email protected] or call us at (888) 910-0623.
SPECIAL OFFERS
What are your special offers?
SkinSolutions.MD offers special promotions for many of the products we carry. Special promotions change periodically. Please refer to our banner ads on our homepage for the latest specials.
CONTACT US
I need to speak to someone regarding questions. How can I contact you?
You may email your questions to us at [email protected] and also include your phone number if you would also like a follow up phone call. Our customer service works limited hours, so it is best that we call you. You may call us at (888) 910-0623.