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HOW CAN I DECIDE WHICH SKIN CARE PRODUCTS I NEED?

If you’re new to creating a skin care regimen, welcome and congratulations on making an important commitment to your skin’s health! The simple answer is that you should have a gentle cleanser that works with your skin type, a moisturizer, and a broad-spectrum sunscreen that offers an SPF over 30.

Depending on your age, lifestyle, and overall skin condition, you might also benefit from other products like eye treatments, serums, or masks. 

You can also check out our product highlight series of blog posts for more in-depth information about specific products. Check back—we’re adding new ones all the time!

HOW DO I CREATE A SKIN CARE REGIMEN?

Start simple: Wash your face and apply moisturizer every night before bed, and apply sunscreen before you go out every day (yes, even in overcast or cold weather).

Make sure you read the “How to Use” section of our product pages for each product you buy!

CAN I TALK TO SOMEONE ABOUT SKIN CARE OR PRODUCT ADVICE?

Absolutely! Our client care agents know our product lines inside and out and are always glad to talk with you about your choices. They can also recommend specific blog posts and articles on our site. They’re available via email at [email protected], by phone at 888-910-0623 or via live chat from 9 AM to 4 PM PST Monday through Friday.

CAN I LEAVE A REVIEW OF MY FAVORITE PRODUCTS?

We hope that you will! Simply go to the product page and scroll down a bit, to the form titled “Write a Review”. When you’ve submitted it, it won’t show up right away—our mod checks all pending reviews to screen out spam or inappropriate posts. Thank you for your patience and especially thank you for your feedback!

DO YOU OFFER SAMPLES OF YOUR PRODUCTS?

We do sometimes receive samples of specific products from our suppliers, and when we do, we often share them with you as little thank-you gifts in your order. Unfortunately, we can’t guarantee that we’ll have sample sizes of any particular product in stock, so we usually don’t advertise them outside of special promotions.

I HAD A REACTION TO ONE OF YOUR PRODUCTS. WHAT SHOULD I DO?

Of course, you should stop using it! Call your doctor if the reaction persists or the symptoms are severe. If the reaction was mild, check the ingredients to see if they contain something you know you’re allergic to. If not, check the instructions for how to use the product—for example, retinol products should not be used just prior to going out in the sun. If your reaction was more severe or was very unusual based on your experience with the product, we recommend calling the manufacturers’ Adverse Events hotlines:

• SkinMedica: 855-754-6700
• Obagi: 1-800-636-7546
• Latisse: 1-800-678-1605
• SkinCeuticals: 1-877-998-0196

You can also call our client care team at 888-910-0623 or reach us via live chat from 9 AM to 4 PM PST Monday through Friday and we will be happy to help you.

THERE'S SOMETHING WRONG WITH ONE OF MY PRODUCTS. WHAT DO I DO TO GET A REPLACEMENT? 

Call our client care team at 888-910-0623 or open a live chat from 9 AM to 4 PM PST Monday through Friday, or email [email protected], and we’ll be glad to talk with you about your product and whether we or the manufacturer will be able to replace it for you.

I CAN'T FIND THE PRODUCT I WANT ON YOUR WEBSITE. HOW CAN I GET IT?

Please feel free to contact our client care team at 888-910-0623 or open a live chat from 9 AM to 4 PM PST Monday through Friday, or drop us a note on our contact page. We can confirm whether or not we carry it (it might just be out of stock, or we might be getting a new version of it) and how long it might take before we get it in. If it’s not something we can get for you, we can recommend an alternative in many cases. We also want to hear what you’re looking for, so that we can add it to our collection if it’s very popular!

HOW DO I KNOW WHAT SPF I NEED FOR PROTECTION FROM THE SUN?

We recommend always using an SPF above 30, and looking for a broad-spectrum product that screens both UVA and UVB rays as well as infrared.